Support service feedback Thank you for taking the time to fill out our feedback form, it should only take about two minutes. We would really like to hear from you about our services, and if there is anything that we can do to improve them. We will show the outcomes of your comments at the end of each calender year.How did you hear about our services?Which of our services have you used?NoneTESS textTESS emailCASS Self Injury HelplineWeb based informationInformation via postTrainingHow often do you use our services?OnceOccasionallyRegularlyWhat was the main reason for your latest contact?NoneSomeone to support meInformation about self-injuryAs a way of putting off hurting myselfTo tell someone about my self-injuryOther...If other, please say whatOur aim on our support services is to offer non-judgemental support. How well did we do this for you?BrilliantlyIt was goodAlrightNot greatPoorDon’t knowDo you have a comment about the support you most recently received?How did you feel after you last contacted us? Please tick all that apply Heard Understood Angry Sad Confused Calmer Safer Less alone Relieved Hopeless Misunderstood Less anxious More aware of what you need More isolated Tired Relaxed Happier Is there anything else that you would like to say about how you felt?If you used our website, how easy was it to find your way around?The next three questions relate to people's experience of self-injury – if you would like to skip this please do soThinking about your self-injury, what is the main thing that you want support with?Feeling accepted that this is how I copeHelp to understand what I do and whyIdeas and suggestions for other ways of copingHelp with wound care and scarringA sense of not being the only person who self-injuresA place to share my confusing thoughts and feelingsA safe service where I won’t be told to stop my self-injuryDid we give this support?DefinitelyMostlySomeNot muchNot at allIs there anything else you would like to tell us about your self-injury?Please note that we don't reply to people through our feedback form – if you would like a reply then please use our email support service.We now have a short section on equal opportunities – these questions are really important because they let us know which people we are managing to reach with our services and which ones we are not. Different people do have different needs so it is very helpful for us to have some information about the people who are in touch with us.Your ageRace / ethnicitySexualityPhysical ability / disabilityAre you a mental health service user?YesNoDon't want to sayAnything else that you would like to tell us about your identity?If you want support in the future will you use our services again?yesnomaybedon't knowAre you happy for us to quote you?I am happy for you to quote from anything that I have written and would like to be quoted under the name belowI am happy for you to quote from anything that I have written, but I want my quotes to be anonymousI don’t want you to quote any of what I have writtenWe would like to be able to use comments on our publicity and for funding applications.Name to use for quote or commentsThank you very much for taking the time to do our feedback form. Filling out this form may bring up some feelings for you. You might like to take some time for yourself and do something you enjoy like having a warm bath, listening to some music, having something nice to eat, watching some comedy, going for a run or anything else that works for you.CommentsThis field is for validation purposes and should be left unchanged.