TESS text and email support

For girls and young women up to 24 years in the UK affected by self-harm.
Open Sunday, Monday, Tuesday, Wednesday and Thursday 7pm – 9pm

Text us on 0780 047 2908, or for Webchat click on the box on this page or email TESS.

If you don’t know how to start talking, just text or email “hello”.

We reply to all messages. Our aim is to text back within half an hour and to email within 24 hours during our opening times. Sometimes when we are very busy messages do wait for longer and occasionally we have to reply to emails or texts the following day. You will receive an auto message from us letting you know if we are experiencing a high number of texts and emails.

Read our confidentiality policy.

Information sheets

About TESS

About self-harm


Getting support

Dealing with suicide

Mental health

Other stuff

Please use our online feedback form to tell us about your experience of using TESS. If you would like to make a complaint about TESS please go to our complaints page for details about what to do. These are the channels we use for receiving feedback on our services.

Volunteering Could you volunteer with TESS?