Fiona Macaulay has worked for Self Injury Support for 14 years. In that time she has produced self-injury self-help resources for women from black and minority ethnic groups and women in prison. She also carried out research in partnership with Bristol University looking at self-injury and people with learning disabilities. For the past 6 years she has been managing the support services, with a focus on text, email and webchat support. She also works as a freelance trainer, raising awareness of self-injury and sharing good practice with professionals from a variety of settings. Fiona also has experience of volunteering on a national mental health helpline supporting people in distress and needing support.