Helpline, Text and Email Volunteer Role

This is an exciting volunteer role that will encompass all of our support services.

If you are looking for a supportive role and new challenge, then this is just the role for you. You will learn the necessary skills to support women via helpline, text and email, with progression to webchat support. With more emotional support being offered remotely this is a great opportunity to learn and use these valuable skills.

As this will be a pilot training course for our newly merged service we are especially keen to recruit women who are flexible, adaptable and open to new learning experiences. You don’t have to have previous experience of counselling or support roles, just be committed, have the the right attitude and be willing to learn.

We welcome female volunteers who bring a variety of life experiences and backgrounds to the work. You may have had your own experience of self-injury or mental health difficulties or be keen to learn more about this area of work.


We are looking for female volunteers with the following skills/experiences:

-Empathy for others and understanding that everyone’s personal situation is unique

-Experience of listening to/supporting others in a personal or professionals capacity

-Ability to listen/respond supportively, without giving advice

-Willingness to be honest about own feelings and engage in supportive supervision

-Awareness of own emotional support needs

-Reliability and good time-keeping

-Able to commit to Self Injury’s Support’s Policies on Confidentiality and Equal Opportunities.

How to Apply

1st March 2018 – we have just finished volunteer recruitment for the Spring. We will be recruiting again in the Autumn. If you are interested in the role, please read the information below. If you would like to know when the next training dates will be please email us on and we be in touch as soon as they have been finalised.

If you have any further queries please email on or call on 0117 927 9600 and ask to speak to one of the service co-ordinators.

1. Support Services Volunteer Application Form
2. Support Services Monitoring Form
3. Information for prospective volunteers 2017
4. Multi-Channel Support volunteer_Role description 2018