Helpline, Text and Email Volunteer Role

This is an exciting volunteer role that will encompass all of our support services.

If you are looking for a supportive role and new challenge, then this is just the role for you. You will learn the necessary skills to support women via helpline, text and email, with progression to webchat support. With more emotional support being offered remotely this is a great opportunity to learn and use these valuable skills.

As this will be a pilot training course for our newly merged service we are especially keen to recruit women who are flexible, adaptable and open to new learning experiences. You don’t have to have previous experience of counselling or support roles, just be committed, have the the right attitude and be willing to learn.

We welcome female volunteers who bring a variety of life experiences and backgrounds to the work. You may have had your own experience of self-injury or mental health difficulties or be keen to learn more about this area of work.


We are looking for female volunteers with the following skills/experiences:

-Empathy for others and understanding that everyone’s personal situation is unique

-Experience of listening to/supporting others in a personal or professionals capacity

-Ability to listen/respond supportively, without giving advice

-Willingness to be honest about own feelings and engage in supportive supervision

-Awareness of own emotional support needs

-Reliability and good time-keeping

-Able to commit to Self Injury’s Support’s Policies on Confidentiality and Equal Opportunities.

How to Apply

We are now recruiting volunteers for our Volunteer Training in Autumn 2018. The training will be held on and will cover:

Saturday 22nd September
Introductions, Listening Skills and Self-Harm Workshop 1.

Sunday 23rd September 
Further Listening Skills, Helpline Boundaries and Self Harm Workshop 2.

Saturday 29th September 
Mental health awareness, Women’s Diversity, Suicidal Clients.

Saturday 13th October 
Supporting clients with complex needs, Deepening Listening Skills, Abuse and Trauma Awareness

Sunday 14th October
Reflective Practice, Team working and Support for Volunteers

You would need to be able to attend training on all of the dates above. All the information about the role is below. If you would like to apply please fill in the application form and email it back to us. One of the co-ordinators will be in touch shortly afterwards to explain the next steps.

If you have any further queries please email on or call on 0117 927 9600 and ask to speak to one of the service co-ordinators.

1. Support Services Volunteer Application Form
2. Support Services Monitoring Form
3. Information for prospective volunteers 2017
4. Multi-Channel Support volunteer_Role description 2018
. SAMPLE CASS training programme Autumn 2018.pdf

Closing for applications will be Friday 14th September.