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Services and Information Feedback
Thank you for taking the time to fill out our feedback form, it should only take about two minutes. We would really like to hear from you about our services, and if there is anything that we can do to improve them. We will show the outcomes of your comments at the end of each year. We will also use anonymised feedback data for publicity and funding applications.
About Our Services
Which of our services have you used?
CASS Helpline
TESS Text Support
TESS Webchat Support
TESS Email Support
Online Self Help Tools and Information
Printed Publications and Self Help Tools
Good Practice and Resource Hub
Training Course
Consultancy
If you used our website, how easy was it to find the information you wanted?
-- Please Select --
Easy
Quite Easy
OK
Confusing
Very Confusing
How did you hear about our services?
-- Please Select --
Self injury Support website
Another website
Poster or sticker
Leaflet or card
Social Media
Referred by another service
Word of Mouth
Other
How often have you used our services?
Once
Occassionally
Regularly
What was the main reason for your latest contact?
-- Please Select --
Someone to Support Me
Information About Self Injury
As a way of putting off self-injury
To tell someone about my self-injury
To find out about Self injury Support services
To find out about Self injury Support training and consultancy
If you hadn’t been able to access our services or information where else would you have gone?
GP
A&E
Mental Health Team
Another Helpline/Support Service
Another Website
Nowhere else that could help
Other
The next four questions relate to people’s experience of self-injury – if you would like to skip these please do so
Our aim on our support services is to offer non-judgemental support. How well did we do this for you?
Brilliantly
Well
OK
Not great
Poor
Don’t Know
Thinking about your self-injury, what are the key things that you want support with?
Feeling accepted that this is how I cope
Help to understand what I do and why
Ideas and suggestions for other ways of coping
Help with wound care and scarring
A sense of not being the only person who self-injures
A place to share my confusing thoughts and feelings
A safe service where I won’t be told to stop my self-injury
Support to stop using self-injury
Did we give this support?
-- Please Select --
Definitely
Mostly
Somewhat
A little
Not at All
How did you feel after you last contacted us? Please tick all that apply
Heard
Understood
Angry
Sad
Confused
Calmer
Safer
Less Alone
Relieved
Hopeless
Misunderstood
Less Anxious
More Aware of What You Need
More Isolated
Tired
Relaxed
Happier
Using Us Again
If you want support in the future will you use our services again?
Yes
No
Maybe
Don’t Know
Would you recommend our services to other people?
Yes
No
Maybe
Don’t Know
Anything Else
Is there anything else you would like to say about our services or information?
Are you happy for us to quote you? We would like to be able to use comments on our publicity and for funding applications.
I am happy for you to quote from anything that I have written and would like to be quoted under the name below
I am happy for you to quote from anything that I have written, but I want my quotes to be anonymous
I don’t want you to quote any of what I have written
Name to use for quote or comments
We now have a short section on equal opportunities – these questions are really important because they let us know which people we are managing to access our services and who we are not reaching. Different people have different needs so it is very helpful to collect this information. This information will never be used to identify individuals.
Your Age
Your Race/Ethnicity
Your Sex
Your Gender Identity
Sexual Orientation
Do you consider yourself to be disabled?
Yes
No
Not Sure
Do you consider yourself to have a mental health issue/ be a mental health service user?
Yes
No
Not Sure
Thank you very much for taking the time to do our feedback form. Filling out this form may bring up some feelings for you. You might like to take some time for yourself and do something you enjoy like having a warm bath, listening to some music, having so
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