Support Services Emotional Support Services Text and Helpline Support Services Open Having experienced funding, volunteer recruitment and capacity issues for some time, we made the difficult decision to close our listening services over 2023. These closures included our helpline, text, email, and webchat support services. We’re really pleased that our to text and helpline services are now open again on Monday and Thursday evenings. Helpline Support - Mondays and Thursdays 7pm-10pm - 0808 800 8088 Text Support - Mondays and Thursdays 7pm-10pm - 07537 432 444 What does the service look like in 2024? At the moment, our helpline and services are open on Mondays and Thursdays between 7pm-10pm. We’re hoping to expand our opening hours in future, and we plan to reintroduce the services we’ve offered in the past (webchat, email) in stages as we recruit more volunteers. On Monday nights, we’re staffed by volunteers of all genders. We understand that many people who’ve contacted us in the past appreciated that we were made up of self-identifying women volunteers, and we felt it was important to preserve this space, so on Thursdays we’re staffed by self-identifying women only. However, all genders are welcome to contact us on both nights – we will happily support people of any gender, every time we’re open. Our trustees have written a statement about why we have decided to make these changes to the services which can be read here Manage Cookie Preferences