Do I have to tell you my name?

No. We do not ask any personal information about you and we do not expect you to give it. We understand that sometimes people not knowing who you are can make it easier to talk about difficult things or about what is going on in your life. If you If you have told us who or where you are and we think that you are at risk of significant harm or death we would have to tell someone what you have told us. The same applies if you have given us information about who or where someone else is and we think this person is at risk of significant harm or death.

Please bear in mind that if you give us any information, it stays on our system. That information could be linked together at a later date to find you if we were worried about your safety. As an organisation we share safeguarding concerns across our services.

It is always your choice about whether you tell us your details and we will not ask for them. We cannot trace calls or IP addresses.