Our fantastic team of Support Service Volunteers provide valuable non-judgemental support to women and girls affected by self-injury via helpline, text, email and webchat. They make it possible to continue running our services and make an incredible difference to the the people in need who contact us. 


"TESS (text and email support service) means giving women and girls a safe space to mention the things they can't yet talk to people close to them about. And for me it means knowing I'm doing something worthwhile and constantly reviewing the way that I communicate with and support the people around me." - Support Service Volunteer


  • Be part of a UK wide service providing meaningful support to women and girls affected by self-injury
  • All volunteers participate in an extensive training programme facilitated by staff with a wealth of experience and expertise about self-injury and related issues
  • You'll have opportunities to develop valuable skills used in frontline support and knowledge of topics such as understanding self-injury, supportive listening, mental health and reflective practice
  • A chance to meet new people - our organisation has a strong and supportive team spirit and you will work in a team of female volunteers with varied experience and backgrounds

This is an exciting volunteer role that will encompass all of our support services.

If you are looking for a supportive role and new challenge, then this is just the role for you. You will learn the necessary skills to support women via helpline, text and email, with progression to webchat support. With more emotional support being offered remotely this is a great opportunity to learn and use these valuable skills.

We are especially keen to recruit women who are flexible, adaptable and open to new learning experiences. You don’t have to have previous experience of counselling or support roles, just be committed, have the the right attitude and be willing to learn. 

We welcome female volunteers who bring a variety of life experiences and backgrounds to the work. You may have had your own experience of self-injury or mental health difficulties or be keen to learn more about this area of work.

If you are looking for a new challenge to support women please read the information below.   

An overview of the training programme:

Introductions and Listening Skills 1
Listening Skills 2
Self Injury
Women and Mental Health
Trauma Awareness
Reflective Practice and Supervision

If you would like to apply, please fill in the application form and email it back to us. 

Information for Prospective Volunteers
Role Description
Training Dates
Application Form
Equal Opportunities Form

Next Training Dates will be released in January 2020.


We hope you're able to join our wonderful team of volunteers.