Our fantastic team of Support Service Volunteers provide valuable non-judgemental support to women and girls affected by self-injury via helpline, text, email and webchat. They make it possible to continue running our services and make an incredible difference to the the people in need who contact us. 


"TESS (text and email support service) means giving women and girls a safe space to mention the things they can't yet talk to people close to them about. And for me it means knowing I'm doing something worthwhile and constantly reviewing the way that I communicate with and support the people around me." - Support Service Volunteer


  • Be part of a UK wide service providing meaningful support to women and girls affected by self-injury
  • All volunteers participate in an extensive training programme facilitated by staff with a wealth of experience and expertise about self-injury and related issues
  • You'll have opportunities to develop valuable skills used in frontline support and knowledge of topics such as understanding self-injury, supportive listening, mental health and reflective practice
  • A chance to meet new people - our organisation has a strong and supportive team spirit and you will work in a team of female volunteers with varied experience and backgrounds

This is an exciting volunteer role that will encompass all of our support services.

If you are looking for a supportive role and new challenge, then this is just the role for you. You will learn the necessary skills to support women via helpline, text and email, with progression to webchat support. With more emotional support being offered remotely this is a great opportunity to learn and use these valuable skills.

As this will be a pilot training course for our newly merged service we are especially keen to recruit women who are flexible, adaptable and open to new learning experiences. You don’t have to have previous experience of counselling or support roles, just be committed, have the the right attitude and be willing to learn.

We welcome female volunteers who bring a variety of life experiences and backgrounds to the work. You may have had your own experience of self-injury or mental health difficulties or be keen to learn more about this area of work.

If you are looking for a new challenge in 2019 to support women please read the information below and we hope to hear from you.

We are now recruiting female volunteers, aged 18+ for the role of Support Service Volunteer.  Below is an overview of the training programme. Volunteers need to be able to attend all the training days. 

Saturday 26th January - Introductions, Listening Skills 1 and Self Harm 1
Sunday 27th January -  Listening 2 and Self Harm 2
Saturday 2nd February - Mental Health, Diversity and Suicide
Saturday 9th February - Listening 3, Trauma and Abuse
Saturday 16th February - Reflective Practice and Team working

The days run 9.30am-4.00pm and are held in Central Bristol.

All the information about the role and an application form are below. If you would like to apply please fill in the application form and email it back to us. We will contact you shortly afterwards to talk through the next steps. 

Support Service Application Form
Support Service Equal Opportunities Form
Information for Prospective Volunteers
Role Description
Training dates
Training Programme

We will be interviewing during December 2018 and January 2019.

Closing Date for Applications - Friday 18th January 2019.