Our fantastic team of Support Service Volunteers provide valuable non-judgemental support to women and girls affected by self-injury via helpline, text, email and webchat. They make it possible to continue running our services and make an incredible difference to the the people in need who contact us. 


"TESS (text and email support service) means giving women and girls a safe space to mention the things they can't yet talk to people close to them about. And for me it means knowing I'm doing something worthwhile and constantly reviewing the way that I communicate with and support the people around me." - Support Service Volunteer


  • Be part of a UK wide service providing meaningful support to women and girls affected by self-injury
  • All volunteers participate in an extensive training programme facilitated by staff with a wealth of experience and expertise about self-injury and related issues
  • You'll have opportunities to develop valuable skills used in frontline support and knowledge of topics such as understanding self-injury, supportive listening, mental health and reflective practice
  • A chance to meet new people - our organisation has a strong and supportive team spirit and you will work in a team of female volunteers with varied experience and backgrounds

We are now recruiting volunteers for our Volunteer Training in Autumn 2018. 

This is an exciting volunteer role that will encompass all of our support services.

If you are looking for a supportive role and new challenge, then this is just the role for you. You will learn the necessary skills to support women via helpline, text and email, with progression to webchat support. With more emotional support being offered remotely this is a great opportunity to learn and use these valuable skills.

As this will be a pilot training course for our newly merged service we are especially keen to recruit women who are flexible, adaptable and open to new learning experiences. You don’t have to have previous experience of counselling or support roles, just be committed, have the the right attitude and be willing to learn.

We welcome female volunteers who bring a variety of life experiences and backgrounds to the work. You may have had your own experience of self-injury or mental health difficulties or be keen to learn more about this area of work.

How to Apply

The training will be held on and will cover:

Saturday 22nd September
Introductions, Listening Skills and Self-Harm Workshop 1.

Sunday 23rd September 
Further Listening Skills, Helpline Boundaries and Self Harm Workshop 2.

Saturday 29th September 
Mental health awareness, Women’s Diversity, Suicidal Clients.

Saturday 13th October 
Supporting clients with complex needs, Deepening Listening Skills, Abuse and Trauma Awareness

Sunday 14th October
Reflective Practice, Team working and Support for Volunteers

You would need to be able to attend training on all of the dates above. All the information about the role is below. If you would like to apply please fill in the application form and email it back to us. One of the co-ordinators will be in touch shortly afterwards to explain the next steps.

If you have any further queries please email on [email protected] or call on 0117 927 9600 and ask to speak to one of the service co-ordinators.

1._Support_Services_Volunteer_Application_Form.docx

2._Support_Services_Monitoring_Form.docx

3._Information_for_prospective_volunteers_2018.pdf

4._Multi-Channel_Support_volunteer_Role_description_2018.pdf

5._SAMPLE_CASS_training_programme_Autumn_2018.pdf

Closing date for applications will be Friday 14th September