Our fantastic team of Support Service Volunteers provide valuable non-judgemental support to women and girls affected by self harm via helpline, text, email and webchat. They make it possible to continue running our services and make an incredible difference to the the people in need who contact us. 


"TESS (text and email support service) means giving women and girls a safe space to mention the things they can't yet talk to people close to them about. And for me it means knowing I'm doing something worthwhile and constantly reviewing the way that I communicate with and support the people around me." - Support Service Volunteer


  • Be part of a UK wide service (based in Bristol) providing meaningful support to women and girls affected by self-injury
  • All volunteers participate in an extensive training programme facilitated by staff with a wealth of experience and expertise about self-injury and related issues
  • You'll have opportunities to develop valuable skills used in frontline support and knowledge of topics such as understanding self-injury, supportive listening, mental health and reflective practice
  • A chance to meet new people - our organisation has a strong and supportive team spirit and you will work in a team of female volunteers with varied experience and backgrounds

This is an exciting volunteer role that will encompass all of our support services.

If you are looking for a supportive role and new challenge, then this is just the role for you. You will learn the necessary skills to support women affected by self harm via helpline, text and email, with progression to webchat support. With more emotional support being offered remotely this is a great opportunity to learn and use these valuable skills.

We are especially keen to recruit women who are flexible, adaptable and open to new learning experiences. You don’t have to have previous experience of counselling or support roles, just be committed, have the the right attitude and be willing to learn. 

We welcome female volunteers who bring a variety of life experiences and backgrounds to the work. You may have had your own experience of self-injury or mental health difficulties or be keen to learn more about this area of work.

We are currently recruiting support service volunteers to start training in February 2022!

To apply, please fill in the application form and equal opportunities form below and email these to us at [email protected]

Interviews will take place in January 2022.

We require all our volunteers to attend our 5 day training course in Bristol – location tbc. Our training is experiential and includes listening skills, self-injury, trauma awareness and responding to suicidal callers. The training dates you will need to attend are:  

  • Monday 7th February
  • Friday 11th February 
  • Monday 14th February 
  • Friday 21st February 
  • Friday 25th February 

All training days are 9.30am - 4.30pm.

1. Application Form

2. Equal Opportunities Form

3. Training Dates February 2022

4. Volunteer Role Description

Practical Details 

  • The support services are run from the Self Injury Support office in Central Bristol. There are good public transport links and parking nearby 
  • There are procedures in place, both during training and on shift, to manage the risk of Covid 19. 
  • We regret that the premises is not wheelchair accessible; if you use a wheelchair or have other mobility needs please contact us to discuss potentially more flexible roles. 
  • We ask that volunteers commit to a year on the service after completion of training. 
  • Because of the nature of the role it is only open to women applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010.   
  • A Disclosure Barring Service (DBS) check will be required for this role. 


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